Improve corporate governance across the organisation through the annual review and implementation of the Corporate Governance Framework

The Corporate Governance Framework has four key areas, each with a specific contribution to effective corporate governance:

• Organisational Planning- Integrate organisational planning through a system of long, medium and short-term planning to deliver community priorities and financial sustainability
• Resource Allocation- Ensure Council’s finite resources are allocated in an efficient and effective manner
• Performance Management- Deliver performance reporting and evaluation in a way which supports responsible, transparent and accountable government for the city
• Organisational Foundations- Implement internal controls which support the organisation to deliver its vision and plans, minimise risk, promote efficiency and ensure compliance with legislation

The implementation of the Corporate Governance Framework, including planning, resource allocation, performance and internal control mechanisms

Create a world-class organisation with an enviable culture (through the “Walking the Talk” program), focusing on the development of supportive leadership and management, shared organisational values, effective communication, a shared vision for the future and effective working across organisational boundaries

Implement a Leadership Capability Framework to build leadership and management capability across the organisation, supporting the effective delivery of Council’s day-to-day business

Implement an effective and integrated information and knowledge environment, which provides the capability to support business delivery and innovation requirements and community needs

Agree a long-term solution to meet future Council staff accommodation requirements

Ensure internal and external Council services provide value for money to the community

The extent to which our organisational values are demonstrated and the organisation supports the delivery of services to the community

Provide consistent, reliable, high quality customer contact regardless of the communication channel

Provide members of the Gold Coast community and other stakeholders with access to objective, balanced and consistent information about Council decisions, activities and services

Consolidate customer contact to a single point of contact for customers through one phone number, one fax number and one email address for customer contact

Provide a wider range and quality of online services for customers using a variety of communication channels, such as the internet, call centre and customer contact counters

Excellence in customer contact, including the range of communication options available and community satisfaction with services